We no longer have a retail store. Until I retire fully I will be doing door to door service. Please read below how I offer my services and our procedure.

 

We service from Carp in the West to Ottawa Downtown in the East. Please email us the following in order to make sure we can service your computer.

We service  Macbook Pro and Imac only  2009-2015. Most Macbook Pro's newer than 2016 are not repairable 

Step 1 - Email me the following

What is your address?  We will be picking up and delivery back your computer to your address

What is your computer Serial#?  its on the bottom if you cannot get to About this MAC

What is the issue you are having?

 

Step 2- Bench Fee

Once we determine that we can service your computer we will send you an Invoice for $80 for our Bench fee.This is also our minimum charge.

This Bench fee can be applied to your repair if you go ahead with our Quote. If not we keep the bench fee. If the computer

cannot be repaired then we keep the bench fee for Diagnostic and travel costs. Any Balance on the repair owing will be invoiced.

 

Step 3- Pickup and Delivery

We will arrange to pickup your unit at your front door. When we arrive we will call you and you will see us out front.

We ask that you put your computer outside in a bag or box or if large enough, just the machine itself. We will then come to your door and get it.  We need to make

sure there is no physical contact. When repair is done, we will bring your unit back at a pre-determined time and leave on your doorstep and call you.

Once we see you have taken it in we will leave.  Again, No physical contact. Email us your password or remove your password on your computer.

 

For payment we will send you a secure invoice to pay from Paypal.  You do not need a Paypal account or sign up for one. You can Pay by Visa or Mastercard. If you are having problems with payment  see this info page.  http://computerconcepts.ca/cc/index.php/2-uncategorised/63-how-to-pay-online

We may also use Square as a credit card processor.

 

 

Services

  • Mac Computer Repair
  • Liquid Damage
  • Screens
  • Diagnostic
  • Keyboard
  • Upgrades